Refund Policy

Last updated: October 24, 2026

30-day money-back guarantee. If you are not satisfied with any purchase, for any reason, ask for a refund within 30 days of your purchase date and you'll receive a full refund.

This policy applies to all products sold on this website by Fouad Emad Souki, a sole proprietor based in Choueifat, Mount Lebanon, Lebanon, trading as Souky Studio.

How to request a refund

Email tidydoors+souky@mail.grokbot.com with your order number (shown on your Paddle receipt) or the email address you used at checkout, or
Go to paddle.net, find your order and select "Request refund".

We reply to refund requests within 2 business days. You don't need to give a reason.

How refunds are paid

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and processes all refunds. Approved refunds go back to your original payment method, normally within 5–10 business days depending on your bank or card provider. Sales tax/VAT is refunded too.

After 30 days

After 30 days we can still help if a file is faulty, missing or not as described — contact us and we'll fix it, replace it or refund you.

Your legal rights

This policy is in addition to your statutory rights, including any right of withdrawal under the consumer laws of your country (for example, in the EU and UK). It does not limit them.